Order operations
Cancellation workspace
Review fulfilment holds and record the next authorized action.
Review an order
Recover an existing refund
Check existing provider refunds and finish their accounting. The order closes only after its full original payment is refunded and verified.
Resume an unpaid order
Review withdrawal only when the customer and business want to continue. Any payment intent, capture or refund requires financial review instead.
Select an order to see its cancellation status.
Requesting cancellation does not refund money. Complete any required refund in Payments & refunds, then finalize here. A pending request survives restart. Withdrawal needs a fresh authorized review; it never refunds money, releases stock or changes the order status.
Already invoiced, prepared, picked, slotted or handed-over orders require their reviewed return or reversal workflow.